MyCarParts App Guidelines

Allowed:

• Sale of genuine auto parts (new or used)
• Auction listings for parts and vehicles
• Car stripping projects (for verified sellers)
• Properly described listings with real images
• Communication via in-app messaging and offer system

Prohibited:

• Sale of stolen, fake, or counterfeit parts
• Listing complete vehicles as "spares" to dodge regulations
• External contact sharing (WhatsApp, emails, phone numbers)
• Offensive content or hate speech
• Spam listings or misleading info

Security:

• All transactions must be done through the app
• Avoid external deals — this is against our policy
• Verified seller and buyer IDs are required for large orders or disputes

🧾 Normal Listings:

• Must include: Part name, condition (new/used), clear photos, accurate description, and price.
• No blurry or watermarked images.
• Multiple quantities? Add variations or separate listings.
• Duplicate listings are not allowed.

🔧 Stripping Projects:

• Must show full car being stripped.
• Basic info like make, model, year, engine, gearbox type is required.
• Buyers contact the seller through the system to ask for parts.
• Sellers reply with Part Offers, which buyers can accept, reject, or counter.
• Admin approves Part Offers before they go live.

📦 Auctions:

• Set a clear starting price, duration, and reserve price if needed.
• No fake bidding allowed.
• Sellers must honor the sale once the auction ends.

• Use messaging only for asking product-related questions.
• To purchase something from a stripping project, use the "Send Part Offer" system.
• All accepted offers are sent to checkout automatically.
• Counter-offers expire after 72 hours to keep the system clean.

• All payments go through our secure gateway (e.g., Payfast, Peach Payments).
• Buyers pay at checkout, including delivery if added.
• Funds are held safely until order is marked delivered and confirmed.
• Admin releases funds to the seller 7 days after successful delivery (unless disputed).

For Sellers:

• Must ship within 2 working days of receiving payment.
• Must upload tracking info (courier name, tracking number, and optional photo of parcel).
• We encourage uploading a photo of the package showing buyer's name and address as proof.

For Buyers:

• You will receive tracking info under "My Orders."
• Please confirm receipt within 7 days of delivery.
• If no confirmation after 7 days and no dispute is raised, funds are auto-released to the seller.

When to Open a Dispute:

• Wrong part delivered
• Damaged item
• Part not working as described
• Part never arrived

Dispute Process:

• Buyer opens a dispute within 7 days of delivery.
• Buyer submits photos and description of issue.
• Seller is notified and must respond within 48 hours.
• Admin reviews both sides and resolves the dispute.
• If seller is at fault, a refund is processed or part must be returned.
• If buyer is at fault (e.g., ordered wrong part), return may be allowed at buyer's cost.

• Payouts are only available once a week (e.g., every Friday).
• Minimum withdrawal threshold: R100
• Must have verified banking info (Name, ID, Bank, Account, Branch)

Withdrawal methods:

• EFT (Bank transfer)
• Mobile Wallet (optional, future)

Admin may delay payouts during active disputes.

• Repeated complaints or reports may result in suspension.
• Sellers with poor delivery times, fake listings, or external contact pushing will be removed.
• All users must keep a professional tone when communicating.

• Buyers can leave reviews after each purchase.
• Reviews affect your seller/buyer profile.
• You can report fake reviews to the admin.
• Verified high-rating sellers get priority exposure.

• Admin can suspend, hide, or remove any listing or account violating the rules.
• Admin can approve/reject part offers in stripping projects.
• Admin can update the order status based on tracking and confirmation.